What services does Kibbu provide?

Kibbu provides pre-booked private hire services including airport transfers, local journeys, business travel, student travel, long-distance journeys and other pre-arranged journeys, subject to availability.

Can Kibbu provide private hire journeys across Greater London?

Yes. Kibbu provides pre-booked private hire journeys across Greater London, subject to driver, vehicle and journey availability.

Does Kibbu provide airport transfers?

Yes. Kibbu provides pre-booked airport transfers to and from major London airports and other supported destinations.

Which London airports does Kibbu serve?

Kibbu provides airport transfers for Heathrow, Gatwick, Stansted, Luton and London City Airport, subject to availability.

Can Kibbu take me from London to the airport?

Yes. You can pre-book a private hire journey from your home, hotel, office or another pickup location to the airport.

Can Kibbu take me from an airport to London?

Yes. Airport arrival transfers can be pre-booked from supported airports to destinations across London and other available locations.

What happens for an airport pickup?

For an airport arrival booking, your driver will follow the pickup and meeting instructions applicable to your airport and terminal.

Where valid flight details have been supplied, flight information can also be monitored.

Does Kibbu monitor flight delays?

Where a valid flight number has been supplied, flight information can be monitored and your airport pickup can be managed according to updated flight information.

What happens if my flight is delayed?

Where valid flight details have been provided, Kibbu can monitor updated flight information and manage the airport pickup accordingly.

If your flight number changes, please inform Kibbu as soon as possible.

What happens if my flight arrives early?

If your flight arrives earlier than scheduled, the driver may remain scheduled according to the original booked pickup arrangements unless Kibbu confirms otherwise.

How much free waiting time is included at the airport?

Airport arrival bookings include up to 60 minutes of complimentary waiting time from the recorded flight landing time.

Additional waiting beyond the included period may be chargeable.

How much waiting time is included for non-airport pickups?

For standard non-airport pickups, up to 15 minutes of complimentary waiting time is included.

Additional waiting may be chargeable.

Where will my driver meet me at the airport?

Your airport meeting point depends on the airport and terminal. Please follow the meeting instructions supplied with your booking.

You can also view our airport meeting point information .

When should I schedule my airport pickup?

Allow sufficient time for passport control, baggage collection and leaving the terminal.

The appropriate pickup time depends on the airport, terminal and your individual travel requirements.

Are Kibbu drivers and vehicles licensed?

Drivers and vehicles used for private hire journeys are required to meet the applicable licensing and regulatory requirements.

How can I book a private hire journey with Kibbu?

You can make a booking through the Kibbu website by entering your pickup location, destination, date, time and journey requirements.

Can I make a booking through WhatsApp?

Yes. If you require booking assistance, you can contact Kibbu through WhatsApp.

Can I book an airport transfer in advance?

Yes. Airport transfers can be booked in advance. Booking early is recommended during busy travel periods or when you require a larger vehicle or have specific journey requirements.

Can I book an immediate pickup?

Short-notice bookings depend on driver and vehicle availability. Check the Kibbu booking service for the options available for your required pickup time.

What information do I need when booking?

Please provide your pickup location, destination, date, time, passenger contact information and any relevant journey requirements.

For airport arrivals, please provide the correct flight number where requested.

What happens after I make a booking?

Once your booking has been accepted and confirmed, you will receive the relevant booking information.

Driver and vehicle details may also be supplied before your journey.

Can I change my pickup location or destination after booking?

Please contact Kibbu as soon as possible if you need to change your journey.

Changes are subject to availability and may affect the fare or booking conditions.

Can I request multiple stops?

Multiple stops may be arranged where available. Please include the required stops when booking so the journey and fare can be calculated correctly.

Can I cancel my Kibbu booking?

Yes. Please contact Kibbu as soon as possible if you need to cancel your booking.

Any cancellation charge or refund depends on the applicable booking terms, notice provided and journey status.

Can I book a journey for somebody else?

Yes. You can arrange a journey for another passenger. Please provide the correct passenger name, contact details and journey information.

What vehicles are available?

Vehicle availability depends on the journey, number of passengers, luggage requirements and location.

Choose the most suitable vehicle option when making your booking.

Can I request a larger vehicle for luggage or a group?

Larger vehicles may be available for groups or passengers travelling with additional luggage.

Please provide accurate passenger and luggage information when booking.

Can I book a private hire vehicle for a group?

Yes, subject to suitable vehicle availability. Enter the correct number of passengers and luggage requirements when booking.

Can I request a child seat or booster seat?

If you require a child seat or booster seat, provide this information when making your booking.

Availability may vary, so advance booking is recommended.

Does Kibbu provide business and corporate travel?

Yes. Kibbu can provide pre-booked private hire journeys for business and corporate travel, including airport transfers and scheduled journeys.

Does Kibbu provide long-distance journeys?

Yes. Long-distance private hire journeys may be booked through Kibbu, subject to route and availability.

Does Kibbu provide student transfers?

Student and education-related private hire journeys may be arranged subject to availability and specific booking requirements.

Can I make recurring bookings for regular travel?

Regular or recurring journeys may be arranged depending on availability and journey requirements.

Contact Kibbu if you require assistance arranging repeated bookings.

Can I request a specific driver?

You may provide a driver preference, but a particular driver cannot always be guaranteed.

Driver allocation depends on availability and operational requirements.

How do I know which driver is collecting me?

Driver and vehicle information may be sent to you before your journey.

Use the details supplied with your booking to identify your driver and vehicle.

What should I do if my driver is late?

Check the driver details and any updates supplied with your booking.

If you cannot contact your driver or require further assistance, contact Kibbu support.

What should I do if I cannot find my driver?

Check the meeting point and driver information supplied with your booking.

Contact your driver using the number provided. If you still require assistance, contact Kibbu support.

Are Kibbu vehicles non-smoking?

Yes. Smoking and vaping are not permitted during Kibbu private hire journeys.

Can I travel with a pet?

If you intend to travel with a pet, please provide this information when making the booking.

Pet journeys may be subject to driver, vehicle and journey availability.

How much luggage can I bring?

Luggage capacity depends on the vehicle selected. Please provide accurate passenger and luggage information when booking.

If you are travelling with large suitcases or oversized items, consider selecting a larger vehicle.

Is the quoted fare inclusive of charges?

Kibbu aims to provide clear upfront pricing based on the journey information supplied when booking.

Additional charges may apply for journey changes, additional waiting, extra stops or other amendments to the original booking.

Can I receive an invoice for my journey?

If you require an invoice or booking receipt, check the documentation supplied with your booking or contact Kibbu support for assistance.

What should I do if I leave something in the vehicle?

Contact Kibbu as soon as possible with your booking information and a description of the missing item.

Kibbu can assist with contacting the relevant driver. Returning lost property may be subject to availability and an additional charge.

Does Kibbu provide ride-sharing journeys?

Kibbu provides pre-booked private hire journeys rather than a public ride-sharing service.

How is my personal information protected?

Personal information is handled in accordance with applicable data protection requirements and Kibbu's Privacy Policy.

Information required to fulfil a journey may be shared with the relevant driver or service provider where necessary.

How can I contact Kibbu?

Phone: 020 8129 4443

WhatsApp: +44 7845 808671

Email: bookings@kibbu.co.uk