Cancellation Policy
KIBBU MOBILITY LIMITED
Company Number: 17161555
KIBBU MOBILITY LIMITED understands that plans can change. This cancellation
policy is designed to provide a fair balance between customer flexibility and the
costs involved in reserving vehicles, allocating drivers, and arranging passenger
transport services.
1. Cancelling a Booking
Customers may cancel a booking by contacting KIBBU MOBILITY LIMITED
through our website, mobile application, email, or customer support team.
The cancellation time will be calculated from the scheduled pickup time
stated in the booking confirmation.
● 2. Cancellation Charges
● Cancellation charges are based on the time between the cancellation
request and the scheduled pickup time.
Cancellation Time Cancellation Charge
More than 24 hours before
pickup
No charge – Full refund will be issued
where applicable
Between 24 hours and 6 hours
before pickup
50% of the total fare will be charged
Less than 6 hours before
pickup
100% of the total fare will be
charged
● Important:
Cancellations made within 6 hours of the scheduled pickup time will be
charged at the full fare, including where a vehicle has already been
allocated or a driver has started travelling to the pickup location.
3. No-Show Policy
A booking will be treated as a no-show where:
● The passenger does not attend the agreed pickup location.
● The passenger cannot be contacted using the contact details provided
during booking.
● The passenger is unavailable after the driver has arrived at the pickup
location and the applicable waiting period has expired.
In the event of a no-show, 100% of the booking fare will be payable.
4. Booking Amendments
Customers may request changes to their booking, including:
● Pickup time
● Pickup location
● Destination
● Vehicle type
● Passenger or luggage details
All amendment requests are subject to availability and may result in additional
charges where applicable.
KIBBU MOBILITY LIMITED cannot guarantee that amendments can be accepted
once a booking has been confirmed or allocated.
5. Refunds
Where a refund is due under this cancellation policy, it will be processed to the
original payment method used for the booking.
Refunds are normally completed within 5–10 working days, depending on the
payment provider and the customer's bank.
6. Exceptional Circumstances
KIBBU MOBILITY LIMITED may, at its discretion, review cancellation charges
where exceptional circumstances apply.
Each request will be considered individually, taking into account the
circumstances and any costs already incurred in providing the service.
7. Cancellation by KIBBU MOBILITY LIMITED
If KIBBU MOBILITY LIMITED is unable to provide the booked service due to
circumstances within our control, we will make reasonable efforts to arrange a
suitable alternative vehicle or replacement service.
Where an alternative service cannot be provided, the customer will receive a
refund of any fare paid.
8. Customer Agreement
By completing a booking with KIBBU MOBILITY LIMITED, customers confirm that
they have read, understood, and accepted this Cancellation Policy.
KIBBU MOBILITY LIMITED
Company Number: 17161555
Private Hire Passenger Transport Services
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