Delete your KIBBU account
You can delete your KIBBU customer account at any time. We take your privacy seriously — the steps below explain exactly what gets removed, when, and how to contact us if you need help.
Option 1 — sign in and delete
The fastest way. Sign in to your KIBBU account, open Account, scroll to the Danger zone section, click Delete my account, and confirm with your password. Deletion is immediate.
Sign in & deleteOption 2 — email support
Can't sign in? Email us and we'll verify your identity and delete your account within 7 working days. Include the email address (and phone number if any) you used to book with us.
Email bookings@kibbu.co.ukWhat gets deleted
- •Your name, email address and phone number
- •Your password (hashed)
- •Your saved account preferences and notification settings
- •Your ability to log in — future logins will fail
What we retain (and why)
- •Anonymized booking records — required by UK tax law for at least 6 years
- •Payment records (via Stripe) — held by our payment processor per financial regulations
- •Aggregated, non-identifying statistics
Deletion timeline
- Immediately — your account is signed out on all devices. Your name, email and phone are anonymized in our systems and are no longer searchable or reachable.
- Within 30 days — your customer record is hard-deleted from our database. Booking records are retained in anonymized form for tax and audit purposes only.
- Within 90 days — copies in operational backups are cycled out through the normal backup retention window.
Upcoming trips block deletion
If you have an upcoming booking, we can't delete the account until it's completed or cancelled. This is to protect you from losing access to a trip you've already paid for. Please either cancel the booking from the Account page or wait until the trip is complete, then delete.