Driver account deletion
Delete your Kibbu driver account
Kibbu driver-partner accounts are managed by our operations team. To close your account and remove your personal data, send us a short email using the details below. We usually action requests within 7 working days.
How to request deletion
- 1. Email us at bookings@kibbu.co.uk from the email address associated with your Kibbu driver account so we can verify your identity.
- 2. Include your driver name, registered phone number, and TfL / PCO badge number (if any).
- 3.We'll confirm receipt within 2 working days and remove your personal data within 30 days.
Prefer to speak with someone? Call our operations team on 020 8129 4443.
What gets deleted
- •Your name, email address, and phone number
- •Your driver-app login credentials
- •Your profile photo and personal identifiers
- •Your live location history from the driver app
What we retain (and why)
- •Trip and earnings records — required by UK tax law and TfL private-hire operator regulations
- •Licensing / DBS documents — retained per TfL record-keeping requirements
- •Complaint or incident records where applicable
Deletion timeline
- Within 2 working days — we confirm receipt of your request by email.
- Within 7 working days— your driver account is deactivated. You'll be signed out of the driver app and cannot accept new trips.
- Within 30 days — your personal data is removed from our operational systems. Records we are legally required to keep (see above) are retained in accordance with UK law.
Questions? Contact operations
Email: bookings@kibbu.co.uk · Phone: 020 8129 4443 · Address: 238 Ruxley Lane, Epsom, KT19 9EY