Driver Privacy Policy
Kibbu Mobility Ltd
Trading as: Kibbu
Company Number: 17161555
Kibbu Mobility Ltd ("Kibbu", "we", "our" or "us") is committed to protecting the privacy and personal information of drivers who register with or provide services through our platform.
This Privacy Policy explains how we collect, use, store, share and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Kibbu Mobility Ltd is a licensed Private Hire Vehicle (PHV) operator providing passenger transport services throughout the United Kingdom.
If you have any questions about this Privacy Policy, please contact:
Email: bookings@kibbu.co.uk
Website: www.kibbu.co.uk
2. Information We Collect
We may collect the following information:
Personal Information
Full name
Date of birth
Home address
Email address
Telephone number
Emergency contact details
Driver Licensing Information
Driving licence
Private Hire Driver Licence
Driver badge details
Right to work documentation
DBS certificate information (where required)
Vehicle Information
Vehicle registration
Vehicle licence
MOT certificate
Insurance details
Vehicle inspection records
Financial Information
Bank account details
Payment records
Earnings history
Invoice information
Technical Information
Device information
IP address
Mobile application usage
GPS location during active bookings
Login history
3. How We Use Your Information
We use your information to:
Register you as a Kibbu driver.
Verify your identity and licences.
Allocate bookings.
Process driver payments.
Provide customer support.
Monitor service quality.
Investigate complaints.
Prevent fraud.
Comply with legal and licensing obligations.
Improve our services and driver platform.
4. Lawful Basis for Processing
We process your information where necessary:
To perform our contract with you.
To comply with legal obligations.
For our legitimate business interests.
Where you have provided consent (where applicable).
5. Location Data
When you are logged into the Kibbu Driver App and available for work, we may collect your location to:
Allocate nearby bookings.
Provide navigation assistance.
Monitor journey progress.
Improve customer safety.
Resolve disputes.
Location tracking may continue during an active journey until the booking has been completed.
6. Driver Documents
We securely store documents including:
Driving licence
PHV licence
Vehicle licence
Insurance
MOT
Other compliance documents
Drivers are responsible for ensuring all documents remain accurate and up to date.
Failure to maintain valid documentation may result in temporary suspension from receiving bookings.
7. Sharing Your Information
We may share information where necessary with:
Licensing authorities.
Police or law enforcement agencies.
Regulatory bodies.
Payment service providers.
Insurance providers.
Professional advisers.
Technology service providers supporting the Kibbu platform.
We only share information where legally permitted or required.
8. Data Security
We use appropriate technical and organisational measures to protect your information, including:
Secure servers.
Encryption where appropriate.
Access controls.
Staff confidentiality obligations.
Regular security monitoring.
9. Data Retention
We retain driver information only for as long as necessary to:
Manage our business relationship.
Meet legal obligations.
Respond to disputes.
Comply with licensing requirements.
Some records may be retained after you stop driving for Kibbu where required by law.
10. Your Rights
Subject to applicable law, you have the right to:
Access your personal information.
Correct inaccurate information.
Request deletion of your data.
Restrict processing.
Object to certain processing.
Request transfer of your information where applicable.
Some requests may be limited where Kibbu is legally required to retain information.
11. Cookies and Mobile Application Data
Our website and mobile applications may use cookies and similar technologies to:
Improve security.
Remember preferences.
Analyse platform performance.
Improve user experience.
12. Marketing Communications
We may contact drivers regarding:
Booking opportunities.
Service updates.
Driver announcements.
Platform improvements.
Regulatory or licensing changes.
Drivers may opt out of promotional communications where applicable, although important operational and legal communications cannot be disabled.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Where significant changes are made, we will notify drivers through the Kibbu Driver App or by email where appropriate.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Kibbu Mobility Ltd
Trading as Kibbu
Email: bookings@kibbu.co.uk
If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).
Website: https://ico.org.uk
© Kibbu Mobility Ltd